This policy explains what personal information Meridian South East collects, why we collect it, how we look after it and the rights you have. We only collect what we need to deal with your enquiry and carry out work on your home.
Who we are
Meridian South East (“we”, “us”) supplies and fits windows, doors and conservatories. We are the controller of the personal information described in this policy. You can contact us about anything in it:
- By post: Meridian South East, Unit 3, E Plan Estate, New Road, Newhaven, BN9 0ET
- By email: meridiansoutheastwindows@gmail.com
- By phone: 01273 611719
What we collect
When you contact us or ask for a quote
Your name, email address, phone number and, for quotes, your postcode, the products you’re interested in, the best time to call and anything you tell us about your project. We also keep a record of calls, emails and messages between us.
When we survey, quote for or carry out work
Your address, details of the property and the work (measurements, product choices, notes and sometimes photographs), your quote and contract, and payment records. We don’t store card details.
When you use this website
Like all websites, our host receives basic technical information when your browser loads a page, such as your IP address, browser type and the pages requested. This is used to deliver the site and protect it from spam and attacks. We don’t use analytics or advertising tracking. See our cookie policy for more.
How we use it, and our legal basis
| What we do | Legal basis (UK GDPR) |
|---|---|
| Reply to your enquiry, arrange a home visit and give you a quote | Taking steps at your request before entering a contract, and our legitimate interest in responding to enquiries |
| Supply and fit your windows, doors or conservatory, and provide aftercare | Performance of our contract with you |
| Register installations, honour guarantees and keep financial records | Legal obligation, and our legitimate interest in supporting the work we’ve done |
| Keep the website and forms secure and free of spam | Our legitimate interest in protecting our website and our customers |
We will never sell your information, and we won’t send you marketing unless you have asked us to. You can ask us to stop at any time.
Who we share it with
We only share your information where we need to, with:
- Service providers who help us run the business, such as our website host and form delivery service (Cloudflare), our email provider and our accounting software. They may only use your information to provide their service to us.
- Manufacturers and suppliers, where needed to order and deliver your products or register a guarantee.
- Building control or competent person schemes, where replacement windows and doors must be registered by law.
- Professional advisers, such as our accountant, and authorities where the law requires it.
International transfers
Some of our service providers may process information outside the UK, for example in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK’s adequacy regulations or the UK International Data Transfer Agreement.
How long we keep it
- Enquiries and quotes that don’t go ahead: up to 2 years, so we can help if you come back to us.
- Customer and job records: 6 years after the work is finished for tax purposes, or longer where needed to support a guarantee on the work.
- Website security logs: kept by our host for a short period only.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information, or to restrict how we use it
- object to us using your information on the basis of legitimate interests
- ask us to transfer information you gave us to another organisation
To use any of these rights, contact us using the details above. We’ll respond within one month. There’s normally no charge.
Keeping your information safe
This website is served securely over HTTPS, and messages sent through our forms are delivered directly to our inbox. We limit access to your information to the people who need it to deal with your enquiry or your job.
Complaints
If you’re unhappy with how we’ve handled your information, please talk to us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.